At bk99, your privacy is not merely a promise — it is our responsibility. This document clearly explains how we collect, use, store and protect your personal information as a valued bk99 player.
We ensure every piece of your data is handled with care, security, and full accountability.
All your personal data and financial information is encrypted using 256-bit SSL technology. This ensures no third party can intercept or read your information during data transmission.
Access to your personal data is restricted to bk99 staff who require it for operational purposes only. All access is logged and monitored by our security team.
You have the right to request deletion of your personal data at any time, subject to legally mandated retention requirements. bk99 will process such requests within 30 business days.
Bk99 does not sell, rent or trade your personal data to any third party for marketing purposes. Your data belongs entirely to you.
In the event of any data breach affecting your information, bk99 is committed to notifying you within 72 hours and taking immediate remedial action.
Bk99's Privacy Policy is drafted in accordance with applicable data protection legislation, ensuring every aspect of how your data is handled meets the required standards.
Note: By using the bk99 platform, you agree to this Privacy Policy. Please read this document carefully in its entirety to understand your rights and choices regarding your personal data.
Bk99 ("we", "Platform" or "Company") takes the privacy and personal data of every player on our platform very seriously. This Privacy Policy explains in detail how we collect, process, store and protect your personal information when you register and use bk99's services.
This Policy applies to all users of the bk99 platform, covering our official website, the bk99 mobile app, and all related communication channels. We are committed to ensuring your personal data is always handled in a transparent, responsible and secure manner.
If you have any questions regarding this Privacy Policy, you may contact our Data Protection Officer team through the support channels available on the bk99 platform.
Bk99 only collects data necessary to provide a safe, seamless service that complies with legal requirements. The following are the categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, IC number, date of birth, gender | KYC verification & account registration |
| Contact Information | Email address, phone number, residential address | Communication & notification delivery |
| Financial Information | Bank account number, e-wallet, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser, operating system | Security & platform enhancement |
| Activity Data | Game records, wagering history, game preferences | Analytics & experience personalisation |
| Communication Data | Support chat records, emails, feedback | Customer service improvement |
bk99 does not collect irrelevant or excessive information. Every category of data collected has a clear and legitimate purpose.
Your personal data is used by bk99 solely for legitimate and reasonable purposes. The following are the primary purposes for which your data is used:
Bk99 will not use your data for any purpose beyond those stated above without obtaining your prior consent. Every instance of data processing has a sound legal basis, whether grounded in your consent, contractual necessity, or a legal obligation.
Bk99 does not sell or trade your personal data to any party. However, in certain limited situations, we may share your information with the following parties:
All third parties receiving your data are bound by strict data protection agreements. bk99 shares only the minimum necessary information.
Bk99 continually invests in the latest security technologies and procedures to protect your personal data from unauthorised access, loss, destruction or unauthorised disclosure. Our key security measures include:
While bk99 takes all reasonable precautions, no security system can be guaranteed 100% secure. You also play an important role in keeping your account safe by not sharing your password and ensuring your device remains secure.
Bk99 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of the bk99 platform. For more information on managing cookies, please refer to your browser's help guide.
bk99 does not use cookies to collect sensitive personal information or to track your activity outside our platform.
As a bk99 user, you have the following rights regarding your personal data. bk99 fully respects and facilitates the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You may request correction of any inaccurate or incomplete data in our records.
You may request deletion of your data, subject to legally mandated retention requirements.
You may request that we restrict the processing of your data under certain permitted circumstances.
You have the right to receive your data in a structured, machine-readable format.
You may object to data processing for specific purposes, including direct marketing.
To exercise any of the above rights, contact the bk99 Data Protection Officer team via Live Chat on the platform. We will process your request within 30 calendar days of receipt.
Bk99 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. Generally:
When data is no longer needed, bk99 will delete or destroy it in a secure and unrecoverable manner.
In the course of its operations, bk99 may transfer your personal data to servers or processing facilities located outside your home country. All international data transfers are conducted with the following safeguards in place:
Bk99 ensures that the level of data protection you enjoy in Malaysia is maintained even when your data is processed in other locations.
The bk99 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors.
If we identify that personal data of an individual under the age of 18 has been inadvertently collected, we will promptly delete that information from our records and close the associated account.
If you become aware that a minor has registered on bk99, please contact our support team immediately so that prompt action can be taken.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how bk99 handles your personal data, please contact our Data Protection Officer through the following channels:
Bk99 is committed to addressing every privacy-related enquiry seriously and providing a comprehensive response within 5 business days. For formal complaints, we aim to reach a resolution within 30 calendar days.
This Privacy Policy may be updated from time to time. Material changes will be communicated to you via in-platform notifications or your registered email. We encourage you to review this page periodically to stay informed about how we protect your privacy.
Your continued use of the bk99 platform following the publication of any amendments to this Privacy Policy will be considered your acceptance of those changes.
Now you know how bk99 protects your privacy. Register now and enjoy a safe, fair, and enjoyable gaming experience alongside thousands of Malaysian players.